Return Policy

Hippo Moon --

Shipping & Delivery Time and Costs
1. Please allow up to five days for your parcel to be mailed off. 
2. Receive free shipping within USA on orders over $75 (before taxes) and on orders over $120 worldwide.
3. Made-to-order items are final sale and have a 30-day turnaround time.
4. If one of your items is on the waitlist, your order will not ship until all items are available unless requested otherwise.

Returns

Any items purchased from hippomoon.com can be returned within 14 days of receiving your order. Once we receive the item(s) from your order, a refund will be issued to you in the form of store credit. We do not refund shipping costs. All items must be sent back in their original unworn condition, with no signs of wear or damage, and in the original packaging with any tags attached (if the item arrived with tags).

To begin your return request, please email hello@hippomoon.com

PLEASE NOTE:

• Worn, scratched or damaged pieces will not be accepted. Hippo Moon has the right to deny and return any items to sender that do not meet these conditions. 
• We do not offer exchanges. We only offer refunds in the form of store credit.
• All objects, sale, sample sale, custom, and discounted items are final sale.
• We do not offer price protection for any orders placed before the start of a sale.
• We do not accept returns for items purchased through our retailers. Please contact the retailer directly to inquire about their return policy.

Exchanges

• We do not offer exchanges. We only offer refunds in the form of store credit.

 Please contact us for assistance.